Service Continuity – PG&E voluntarily implemented a moratorium on service disconnections for non-payment, effective immediately. This suspension will apply to both residential and commercial customers and will remain in effect until further notice. To further support customers who may be impacted by the pandemic, PG&E will offer its most flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19.  PG&E will continue to monitor current events and identify opportunities to support our customers and communities.

Service Reliability – For all areas that are ordered to shelter in place PG&E is canceling all gas and electric planned service interruptions for the duration of the shelter in place order. Field activities that would not involve a planned outage would continue as scheduled.

For more information on what PG&E is doing, visit their website.

Scam Alert: Unfortunately there are people that will take advantage of customers, particularly during vulnerable times. We want to make you aware of scams and what information PG&E will and will not request.

Please see the attached guide.