Which City Services/Offices and Essential Utilities are  Operating During the COVID-19 Shelter in Place and how to reach them.

 

How to Participate in Public Meetings During Shelter In Place

Click here for information on how to submit comments and participate in public meetings.

City Services, Office Closures, and Contact Information

City of Sebastopol Moves to "Essential Services Only" Model (March 17, 2020)

City first responders are on the job prioritizing the health and safety of the community. To help limit the spread of coronavirus, we encourage the public to call the 24/7 police non-emergency line at 707-829-4400. In the event of an emergency, dial 9-1-1 for assistance.

CITY HALL: CLOSED 
If you need to reach the City, please email info@cityofsebastopol.org; or call 707-823-1153 and leave a message and someone will respond to you. 

ADMINISTRATIVE SERVICES DEPARTMENT: CLOSED 
If you need to reach the City for water/sewer, accounts payable questions, please email info@cityofsebastopol.org; or call 707-823-7863 and leave a message and someone will respond to you. 

BUILDING DEPARTMENT: OPEN
BUILDING DEPARTMENT LOBBY: OPEN
Lobby is open during normal business hours. Office phone 707-823-8597

PUBLIC WORKS AND ENGINEERING DEPARTMENTS: CLOSED 
If you need to reach the City for water/sewer, streets questions, please email info@cityofsebastopol.org; or call 707-823-5331 and leave a message and someone will respond to you. 

PLANNING DEPARTMENT: VIRTUAL SERVICES OPEN
PLANNING DEPARTMENT OFFICES: CLOSED
The Planning Department is accepting and processing applications and conducting other business virtually.  Please see the Planning Department web page for information and instructions, or call 707-823-6167 and leave a message and someone will respond to you. 

POLICE DEPARTMENT: OPEN 
Lobby is open to the public. For non-life-or-safety-threatening situations, we encourage the public to call the 24/7 police non-emergency line at 707-829-4400. As always, in the event of emergency, call 911. 

FIRE DEPARTMENT: OPEN 
FIRE DEPARTMENT LOBBY: OPEN
Fire Department Lobby is open during normal business hours. Office phone 707-823-8061. As always in the event of an emergency call 911.

POLICE AND FIRE DEPARTMENTS WILL CONTINUE TO PROVIDE FIRST RESPONSE.

Please note: Responses to emails and phone messages may be delayed due to reduced staff.

 

PG&E: Not Shutting Off Power

Service Continuity – PG&E voluntarily implemented a moratorium on service disconnections for non-payment, effective immediately. This suspension will apply to both residential and commercial customers and will remain in effect until further notice. To further support customers who may be impacted by the pandemic, PG&E will offer its most flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19.  PG&E will continue to monitor current events and identify opportunities to support our customers and communities.

Scam Alert: Unfortunately there are people that will take advantage of customers, particularly during vulnerable times. We want to make you aware of scams and what information PG&E will and will not request.
Please see the attached guide.

 

City Water Services Information

Moratorium on Water Shutoffs Has Expired
The City of Sebastopol Water Division has been operating under Governor Newsom’s Executive Order N- 42-20 since March 4, 2020. The Executive Order placed a moratorium on water shutoffs due to non-payment until September 30, 2021. The order was then extended until December 31, 2021. The City is now resuming its pre-pandemic Collection (Delinquent) Policy No. 93 beginning with the January 2023 billing cycle.
 
Customers with a past-due balance will need to pay their bill or set up a payment plan to avoid having their water service discontinued. We understand that some of our water customers are still undergoing financial hardships. We are committed to working with these customers to create a manageable payment plan.

For payment arrangements:

Contact City Hall at 707-823-7863 Monday – Thursday 8:00-12:00 or 1:00-5:00; or leave a message after hours and someone will call you back on the next business day; or email: customerservice@cityofsebastopol.org.

 

Recology Trash Services Information

Recology will not suspend trash service due to nonpayment. Recology understands that customers are starting to request delay of payments or payment plans due to the circumstances, and they are sensitive to what the community is going through. Recology will not stop service due to non-payment at this time. If a customer calls in that has been impacted by COVID-19, Recology can work with them to create a payment plan. Additionally, businesses and schools can call to suspend their service at no charge until they open back up again.

Recology Customer Service:
Phone: 1-800-243-0291
Email: RecologySonomaMarin@Recology.com.
 

CPUC Helping Consumers and Businesses Impacted by COVID-19

The California Public Utilities Commission (CPUC) has taken a range of actions to mitigate the impact of COVID-19 on utility customers and small businesses. Some of those measures include reducing residential and business energy bills, suspending electric, natural gas, and water utility disconnections, suspending renewal requirements for key low-income programs, temporarily suspending wireless data caps and data coverage charges, and ensuring that critical wildfire safety preparation work continues. Click here for details on the measures the CPUC is taking. See the California Public Utilities Commission website for more information.