Water Meter Survey

With water conservation a top priority, the City of Sebastopol is exploring ways to give its water customers tools to gain greater control over their own usage and to be alerted to leaks in real time. Many other water providers in our region have found success with cellular water meters and an accompanying app where customers will have instant access to this information.

We are conducting a short survey of water customers to gather input on whether or not they feel that such a program would be of value. Survey results will be shared with the City Council to help inform their decision-making process about the cellular water meter program.

This survey will end on October 1, 2021.

Once submitted, if you don't see a confirmation message, scroll up or down on your phone or computer to check for the confirmation message. The message may appear in a different location depending on which device and browser you are using.

If you are having issues taking the survey in the embedded form, click HERE to take the survey in Google Forms.


Frequently Asked Questions

What is a cellular water meter system and how does it work?
Will information from the cellular water meter be used to penalize the customer?
What is the long-term plan of this program?
What happens after purchasing the meters?
What is being done regarding business/large scale commercial enterprises vs individual residences?
Is this program to alert for leaks only?
How will the average homeowner use it?
What are the advantages and disadvantages?
How is the city going to pay for this system? Will there be any additional costs for homeowners for installation and maintenance of the system?
I would think it could also reduce City costs for reading the meter. Is that correct?
Are rate increases going to be needed with the reduction in staff?
Do you have to replace the current meters?
I don't understand the technology. Where will the cellular signal be set up?
How does it track leaks? Will it tell me if water is currently running?
Does this device reduce water flow or pressure?
How is the use reported: gallons, water units?
Does having gopher pushing dirt into the meter box effect the cellular service? What happens if the cellular service is lost? Who repairs it?
Is an internet-capable computer adequate or do you need a cellular phone to access the application?
Does the app work with Iphones?
Why use a 20-year battery? Aren’t there generators powered by water flow?
I need more information about security and privacy on the meter.
Will cellular water meters be available to households on an opt-in basis?